Import Medical Devices & Equipment - Fast, Compliant IOR Services

Importing medical devices, diagnostic equipment, and healthcare technology is a highly regulated, complex process - especially across international borders. Mouse & Bear acts as your trusted Importer of Record (IOR), ensuring fast, compliant delivery of essential medical equipment to over 150 countries. 

Our services help medical clinics, hospitals, and pharmaceutical companies get the technology they need to treat patients and run clinical trials for life-saving therapies around the world.

The growing role for international shipping of medical technologies

As global demand for advanced healthcare solutions continues to rise, the international shipping of medical technologies has never been more critical - or more complex. From mobile diagnostic devices and remote patient monitoring systems to lab testing kits and imaging equipment, medical organisations are increasingly reliant on timely, secure, and compliant import processes.

Whether supplying hospitals with essential devices, supporting clinics in remote regions, or enabling pharmaceutical companies to run clinical trials across borders, the need to import medical equipment efficiently and legally is paramount. Yet each country presents its own challenges: import restrictions, licensing requirements, and regulatory oversight that can delay or prevent access to vital tools.

That’s why more organisations are turning to specialist partners like Mouse & Bear. As an experienced Importer of Record (IOR) for medical devices, we navigate these complexities on your behalf, ensuring full compliance with customs regulations, health authority approvals, and documentation standards in over 150 countries.

Our experience

With over two decades of experience in global trade compliance, Mouse & Bear has become a trusted partner for the import and export of regulated technologies, including complex, high-value medical devices and healthcare equipment.

• We’ve supported medical device manufacturers, hospital procurement teams, and pharmaceutical companies in importing medical equipment globally.
• From imaging systems and diagnostic kits to mobile health solutions and telemedicine devices, our services ensure each shipment meets local regulatory, tax, and documentation requirements.
• Our team stays ahead of evolving compliance frameworks, such as EU MDR, U.S. FDA regulations, and country-specific import licensing laws.

Whether you're importing medical supplies to support a hospital launch, a humanitarian response, or an international clinical trial, we deliver confidence and clarity at every step.

Services to support your establishment

Few medical establishments have the experience or time to navigate the complex trade compliance processes that are required to clear customs in a timely manner, and without complications.

Our Importer of Record services includes:

• Regulatory pre-clearance to verify local compliance
• Import licence and documentation management
• Customs brokerage and clearance coordination
• Final-mile delivery to hospitals, research sites, or distribution hubs
• Ongoing advisory on import rules across 150+ countries

We handle a wide range of digital and connected healthcare technologies, including:

• Electronic medical devices
• eCOA (Electronic Clinical Outcome Assessment) devices
• IRT (Interactive Response Technology) systems
• ePRO (Electronic Patient-Reported Outcomes) devices
• Mobile gateways for remote patient monitoring
• Telehealth tablets for doctors and patients

Please get in touch to find out more.

Please note, we do not offer services for hazardous materials, biological samples or drugs which are approved-to-market or at the investigational stage. We also cannot import goods that require approval for use by an international, or a local medical board.